Box Service - Frequently Asked Questions
- How are my vegetables packaged?
- Vegetables are packed in green plastic boxes and each customer is allocated three of these boxes. Customers collect their full boxes and drop off their empty box each collection day.
- What is the £10 deposit for?
- The deposit is for the reusable plastic boxes which your fruit and vegetables are delivered in. This is fully refundable should you leave the scheme and return your boxes to us.
- Do I have to order a box every week?
- Boxes can be ordered weekly or fortnightly.
- Can I choose the contents of my box?
- We now offer a ‘Choose your own’ box where you can choose exactly what fruit and vegetables you want each week. There is a minimum order of £10.
- What is in my ‘Premium Vegetable’ selection box?
- The box contains a range of seasonal vegetables grown at Linscombe Farm to the value of your box size. This includes a fairly constant quantity of "staples" such as potatoes, carrots and onions plus a balanced mix of other root crops, greens and salads. Beetroot, swede and parsnip come alongside cauliflower, broccoli and lettuce.
On average, each week there are between 9 and 12 different vegetables in each box. Your box contents really do reflect the changing seasons so if you start finding strawberries in your box at Christmas you will know that the experts were right about global warming! We grow over 300 varieties of vegetable, and pride ourselves on supplying interesting and varied boxes. - What size box should I order?
- The Premium Vegetable selection box is offered in a small, medium and large size. The small box is aimed at the weekly requirements of a single person. The medium box is intended for a couple, and the large box for a family (2 adults, 2 small children). These are guidelines only and you may wish to change your box size and order extras of your favourite vegetables to suit your own requirements.
- What is in my ‘Premium Fruit’ selection box?
- This one-size box contains 3 varieties of popular fruit sourced from organic growers in the UK and overseas.
- What is in my ‘Credit Crunchers’ selection box?
- This basics box comes in small or large and contains up to 6 varieties of seasonal vegetables equivalent in eating quality to our premium vegetables. Produce is included in this range when appearance may not be perfect or where there is a particular seasonal abundance. The varieties will be mainly root crops (eg potatoes, carrots, parsnips) with two greens (eg broccoli, cabbage, kale). This box will not usually contain any salad, spinach, herbs or tunnel grown crops.
- Can I order extra vegetables?
- We also supply a good range of optional additional items - such as bags of potatoes, carrots and onions. Changes to availability are notified through the newsletter. These extras are delivered to the collection point with your box, labelled with your name. You can also order an extra box or change your box size if you have people visiting or going away. Your order must be received by us by Monday each week for that week’s box
- Can I cancel my box when I’m away?
- Yes. All cancellations must be received by us by Monday each week for that week’s order
- How will I know what to do with all the vegetables?
- We have a comprehensive range of Factsheets for individual vegetables that are available on this website or by telephoning us. These are also normally displayed at our Farmers' Market Stalls.
- How can I join the box service?
- Click here to register online, alternatively call us on 01363 84291 or email us at info @ linscombe.co.uk.
- What is online transfer?
- This is our preferred method of payment where customers pay their bill by transferring funds directly to the Linscombe Farm account using internet banking. It is very simple to set up and use and you will receive instructions on how to do it when you become a customer.
Other pages in this section:
Box options | Ordering | Delivery | Payment | Back to Box Service